Terms and Conditions

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Last updated: 2 August 2026

1. About Noriqo

These terms apply when you enquire about, book or receive services from Noriqo Ltd.

Noriqo Ltd is a company registered in England and Wales.

Company number: 17367006
Registered office: 124-128 City Road, London, England, EC1V 2NX
Email: hello@noriqo.co

By booking or using a Noriqo service, you agree to these terms. Any separate written proposal or service agreement will also apply. If there is a conflict, the individually agreed written proposal will take priority.

2. Our services

Noriqo provides calm, confidential and practical support to individuals, directors and business owners. Services may include focused support sessions, ongoing accountability, crisis or change planning, director support, business intensives, on-site support and court preparation or companion support.

The exact service, duration, price and delivery method will be confirmed before work begins.

Services may be provided through Zoom, telephone or in person where agreed.

3. Professional boundaries

Noriqo is not a therapy, counselling, medical, legal, financial or emergency service.

Information, planning and support provided by Noriqo are not substitutes for advice from a solicitor, doctor, therapist, accountant, financial adviser or other qualified professional.

Court preparation and companion support do not include legal advice, legal representation or acting as a solicitor. You remain responsible for obtaining independent legal advice and for all documents, evidence, decisions and statements submitted in your matter.

Noriqo does not diagnose or treat physical or mental health conditions.

If you or another person is in immediate danger or requires urgent medical or mental-health assistance, contact the emergency services or an appropriate qualified service.

4. Bookings

A booking is confirmed when you receive written confirmation from Noriqo or through the online booking system.

You are responsible for providing accurate contact details and checking your confirmation, appointment time and joining information.

Appointment times are shown in UK time unless otherwise stated.

Please join appointments promptly. If you arrive late, the session may still need to end at the original finishing time.

5. Fees and payment

Prices will be displayed on the website, booking page or confirmed in writing before you commit to a paid service.

Payment for individual sessions and packages is normally required at the time of booking.

Bespoke business work, retainers, on-site support and court companion services may be invoiced separately. Invoices must be paid by the date shown on the invoice.

Any agreed travel, accommodation or other external expenses will be confirmed in advance and charged separately.

Noriqo may pause or decline further services where an invoice remains overdue.

6. Cancellation and rescheduling by you

Please provide at least 24 hours’ notice if you need to cancel or rearrange an appointment.

Where less than 24 hours’ notice is given, Noriqo may retain or charge the session fee because that time may not be available to another client. Noriqo may waive this at its discretion where exceptional circumstances apply.

Failure to attend without notice will normally be treated as a late cancellation.

Free consultations may be rearranged subject to availability. Repeated missed consultations may not be rebooked.

These arrangements do not affect any statutory rights you may have.

7. Consumer cancellation rights

This section applies where you are an individual purchasing services wholly or mainly for purposes outside your trade, business or profession.

Where you enter into a contract online, by telephone or away from Noriqo’s business premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason.

You can cancel by emailing hello@noriqo.co and clearly stating that you wish to cancel.

Where you ask Noriqo to begin providing services during the 14-day cancellation period, you agree that work may begin immediately. If you then cancel after the service has started, you may be required to pay a proportionate amount for work already provided.

Once a service has been fully provided following your express request to begin early, your statutory right to cancel that completed service may end.

Refunds required following a valid statutory cancellation will be processed in accordance with applicable law.

These rights do not apply to a business purchasing services for business purposes.

8. Packages and ongoing support

Where you purchase a package of sessions, the number and length of sessions will be confirmed at booking.

Unless otherwise agreed, packages should be used within six months of purchase.

Unused sessions cannot be transferred to another person without Noriqo’s written agreement.

Any monthly retainer, recurring service or longer business arrangement will be governed by the cancellation and notice terms contained in the individual proposal or agreement.

9. Cancellation by Noriqo

Noriqo may need to cancel or rearrange a session because of illness, emergency, technology failure, travel disruption or circumstances beyond reasonable control.

Where this happens, Noriqo will offer a replacement appointment or refund the affected service fee.

Noriqo may end or refuse services where:

• the requested support falls outside Noriqo’s role or experience;
• a client behaves abusively, threateningly or dishonestly;
• continuing would create a safety, legal, ethical or serious boundary concern;
• invoices remain unpaid; or
• the working relationship is no longer suitable or constructive.

Where reasonably possible, Noriqo will explain the decision and identify appropriate next steps.

10. Your responsibilities

You agree to:

• provide information that is accurate to the best of your knowledge;
• share only information that is relevant and that you are entitled to provide;
• attend and participate in sessions appropriately;
• obtain specialist professional advice where needed;
• make your own final decisions; and
• tell Noriqo promptly about anything that may affect the safe or appropriate delivery of the service.

Noriqo may help you organise information, explore options and plan next steps, but responsibility for your decisions and actions remains with you.

11. Confidentiality

Noriqo will treat information shared during the working relationship as confidential and will handle personal information in accordance with the Privacy Policy.

Confidentiality may be limited where disclosure is reasonably necessary to:

• comply with a legal obligation or court order;
• respond to a serious safeguarding concern;
• protect someone from a serious and immediate risk of harm;
• prevent or report suspected crime, fraud or abuse; or
• obtain confidential professional, legal, insurance or accounting advice.

Only information reasonably necessary for that purpose will be shared.

12. Recording and online sessions

Sessions must not be audio recorded, video recorded, photographed, transcribed or shared without the prior agreement of everyone involved.

You are responsible for finding a private and suitable place for online or telephone sessions and for maintaining an adequate internet or telephone connection.

Although reasonable care is taken when using online systems, Noriqo cannot guarantee that technology will always operate without interruption.

13. Results and outcomes

Noriqo will provide services with reasonable care and skill.

However, outcomes depend on many factors outside Noriqo’s control. No particular personal, business, financial, court, employment or recovery result is promised or guaranteed.

Examples, suggestions and action plans are provided to support your thinking and organisation. They should not be treated as guarantees of success.

14. Website information

Website content is provided for general information about Noriqo’s services. It should not be relied upon as personalised professional advice.

Noriqo aims to keep information accurate and current but cannot guarantee that every page will always be complete or free from error.

15. Intellectual property

Unless agreed otherwise, all templates, written materials, frameworks and resources created by Noriqo remain the intellectual property of Noriqo Ltd.

You may use materials supplied to you for your own personal use or internal business purposes.

You must not sell, publish, reproduce, teach, distribute or commercially exploit those materials without prior written permission.

Documents and information belonging to you remain yours.

16. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence.

Noriqo is not responsible for losses caused by inaccurate, incomplete or withheld information, decisions made independently by the client, or the actions of third parties.

Noriqo is not responsible for indirect or unforeseeable losses.

For business clients, Noriqo’s total liability connected with a particular engagement will not normally exceed the total fees paid for that engagement, except where the law does not allow that limitation.

Nothing in these terms affects the statutory rights of a consumer.

17. Complaints

Please raise any concern as soon as possible so that Noriqo has an opportunity to investigate and respond.

Complaints should be emailed to hello@noriqo.co with a clear explanation of the concern and the outcome you are seeking.

Noriqo aims to acknowledge complaints within five working days and provide a fuller response within 20 working days where reasonably possible.

18. Personal information

Information about how Noriqo collects, uses, stores and shares personal information is contained in the Privacy Policy available on this website.

19. Events outside our control

Noriqo will not be responsible for delay or failure caused by circumstances beyond reasonable control, including serious illness, bereavement, severe weather, transport disruption, internet outages, system failure, public emergencies or action by a third-party provider.

Noriqo will take reasonable steps to reduce disruption and rearrange affected services where possible.

20. Changes to these terms

Noriqo may update these terms when services, systems or legal requirements change.

The terms that applied when you made your booking will continue to govern that booking unless a change is required by law or is agreed with you.

21. Governing law

These terms are governed by the law of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any rights to bring proceedings in the courts available to you under applicable consumer law.

22. Contact

Questions about these terms should be sent to:

Noriqo Ltd
Email: hello@noriqo.co
Registered office: 124-128 City Road, London, England, EC1V 2NX

Cancellation Statement

You may cancel by emailing hello@noriqo.co and clearly stating that you wish to cancel your contract or booking. You may use the form below, but you do not have to.

To: Noriqo Ltd, 124–128 City Road, London, England, EC1V 2NX
Email: hello@noriqo.co

I hereby give notice that I cancel my contract for the following service:

Service booked:
Date booked:
Appointment date and time:
Customer name:
Customer address:
Date: